Terms and Conditions of Travel
Florida Bus Tickets
1. Baggage Policy
Bus Lines will be pleased to accept two checked pieces of
luggage per person free of charge. In addition, you are
permitted one carry-on items that must be able to fit in your
lap or on the floor in front of you. You are allowed luggage and
is subject to bus line rules, no coolers, boxes, etc. Luggage
only (ie suitcase, duffle bag). All luggage is subject to bus
line rules and policies of acceptance, Refunds will not be given
to those who are denied boarding for bringing prohibited items.
If you think you are bringing something other than the above,
contact the bus line for approval first.
Two (2) pieces of luggage are checked free of charge. Additional
luggage will be charged at a rate of $25.00 per bag. The maximum
allowable weight for checked baggage is 50 lbs. per individual
piece of baggage. A charge of $25.00 will be charged for any
baggage above the 50 lbs. limit.
This company and bus lines reserves the right to
refuse any carry-on or checked luggage for any reason
Luggage Identification Tags
Luggage Identification Tags are required on each piece of
checked luggage. Regulations require that each piece of baggage
have an identification tag attached to it, which must include
the owner's home address and telephone number.
Prohibited items include acids, ammunition, animals, combustible
liquids, any liquid, compressed gases, corpses, cremated remains,
explosives, firearms of all types, fireworks, flammable liquids,
furniture, hazardous materials (poisons, radioactive materials,
etc.), materials with a disagreeable odors are strictly
prohibited to be checked in or brought on-board.
This Company assumes no responsibility for any
loss or damage to personal property on any of our
transportation shuttles whether owned by us or a third party.
2. Check-in Procedures
Scheduled Shuttles/Shared Shuttles
Passenger check-in is available 15 minutes prior to scheduled
departure in most cases. We recommend
passengers arrive at the departure station location at least
15-30 minutes prior to their scheduled departure. Passengers
presenting themselves on-board without a reservation will not be
permitted to travel. Advance Reservations are required!
Passengers not at the designated collection point at the agreed
time and who have not contacted us will be considered a no show.
No refunds will be given.
3. Conditions Of Carriage
Right To Refuse Transportation
We reserve the right to refuse transportation to anyone deemed
unsafe or unsuitable for travel. Passengers whom are denied
boarding will not receive any type of refund or compensation.
Passengers who intimidate, threaten or interfere with any
employee or fellow passenger will be denied boarding. Raised
vocal tones are deemed intolerant and will be dealt with
accordingly. Please be considerate of fellow passengers.
Customers whom are denied boarding will no longer be able to
travel with us for future trips.
3a. Scheduled/Shared Shuttles
Florida Bus Tickets wishes everyone a pleasant journey
when they travel with us. However, it is necessary for all of
our passengers to maintain an acceptable level of conduct when
traveling. Your email confirmation is not required to board
shuttle as you are listed on the driver manifest.
1. Valid Government Issued Identification is required to board
all vehicles and receive any type of tickets
2. Reservations made on-line require a Major Credit Card.
3. Fares quoted are valid and are
quoted in United States Dollars.
4.Payment is due at the time of booking.
5. Fare quotes do include a 5% Fuel Surcharge unless otherwise
6. Advance Reservations are required.
7. Tickets are good for the date of purchased travel only unless
8. Schedules and Fares are subject to change without prior
9. No discounted fares may be combined with other special offers
or discounts unless otherwise noted.
10.Passengers agree to hold this company, its successors, owners
and all third parties harmless
for any actions by others.
11.No Show Reservations are not eligible for a refund.
12.Departure date and time may not changed.
13.We will not be responsible for
delays caused by breakdowns, road conditions, weather, or other
conditions beyond our control. All Scheduled Service and Shared Shuttle times are approximate.
14.We will not be responsible for lost
or stolen tickets.
15.We reserve the right to refuse
passage to any passenger that may cause disruption on-board.
16.We do not allow passengers to
consume alcoholic beverages while on-board.
17.Carriage of weapons, explosives, or any other type of harmful
substance is strictly prohibited.
18. Oxygen Tanks are strictly prohibited on-board any
19. Customers are responsible for any damage that occurs as a
result of negligence.
20. The bus line operators reserves the right to
substitute equipment based on operational needs. (Florida Bus
Tickets does not operate, maintain or the control the bus lines)
21. We are not responsible for any loss
you may incur other than the amount of monies paid to us.
Reserving one trip and showing up for another trip you will be
charged the difference (if any) in price for full phone fare
plus an additional $30.00 processing fee.
3d. We are not responsible for any lost or stolen items or any
items left on vehicles both private and shared. Passengers agree
to hold us harmless for any action by
3e. On all shuttles and transfers whether they be private or
shared you are paying for transportation only. Anything above
the transportation is considered an extra and amenity. Extras
and amenities are exactly that, extra and are not to be
considered as a guarantee included with payment. Extras include
but are not limited to; audio visual equipment, entertainment of
any kind, internet access, food or beverage, lavatory
facilities, bus attendant, any type of conversation or
electrical outlets for your electronic devices. Customer service
is not provided nor should be expected by the purchase of any
3f. Florida Bus Tickets nor any of its successors,
agents or third party operators guarantees implied or otherwise
any exact pick up time or time of arrival on any of its shuttles
whether it be private or shared.
All drivers employed by the Florida Bus Tickets are subject
to a criminal background check and safe drivers check.
5. Vehicles / Equipment
The Florida Bus Tickets will at times act as a booking
agent for contracted services. When booking you agree to hold us
harmless for actions by others and our sole liability is limited
to a refund of monies paid to us. You are also bound by all
conditions of carriage on contracted vehicles as you are on
vehicles owned by Florida Bus Tickets.
We reserve the right to substitute vehicles/equipment for
operational purposes at any time and at no time is there a
guarantee of a certain vehicle/equipment type.
All passengers using Scheduled or Shared Shuttles are required
to present a valid government-issued photo ID (e.g. driver's
license or passport) on-board. If you are traveling using one of
our discounted fares, additional identification may be required
to prove eligibility.
Infants under 2 years of age not occupying a seat on
scheduled/shared shuttles may be held in the lap, free of charge
with a fare paying passenger on select transfers. One (1) infant
per paying passenger. Children over the age of 2 years must pay
for an individual seat at the regular fare. All children
regardless of age must be counted on private shuttles.
Florida Bus Tickets accepts Visa, MasterCard and Discover. We do NOT accept American
Express! Unless otherwise specified all scheduled service and
shared shuttles pricing is each way and per person. Private
service is priced per group unless otherwise noted.
At Florida Bus Tickets , we are concerned about your
privacy, and take steps to safeguard the information you submit
to us, whether over the Internet, by telephone, or by other
means. We do not share information about you with any third
party unless it becomes necessary in the course of doing business. If you have further
questions concerning the policy or the safety of your personal
information, please contact us. Your information can be shared with other associations, businesses or government agencies as deemed necessary.
Only the confirmed passenger may make changes to a reservation
regardless of the amount of people traveling.
We do not ever release information as to who is or how many
passengers are on a particular shuttle.
10a. At no time will any employee discuss a reservation with
anyone except the customer of record, including with anyone who
claims to be a "family member". Florida Bus Tickets
does not and will not disclose or discuss any reservation except
with the customer of record or if placed with a travel agent
their agent of record. Customers whose travel was reserved
through or paid for by a travel agent must have their travel
agent contact to make any changes. Changes may be made to a
reservation by telephone by calling from the number that is on
their reservation or by email from the email address on their
confirmation only. Florida Bus Tickets will not verify
any customers reservation except with the party of record.
11. Refund Policy
11a. Scheduled/Shared Shuttles
All scheduled service and shared shuttle with the Florida Bus
Tickets are non-refundable for any reason once
reservation is placed.
If you miss your scheduled trip departure time, Florida Bus
Tickets assumes no liability and a refund will not be issued.
11a. If you attempt a chargeback because you did not qualify for a refund, please note our procedure. We will respond to such chargeback immediately. We then depending upon the dollar amount can/will file charges of credit card fraud with the County Sheriff (Please note that the dollar threshold in Florida is very low to become a felony). You can also be subject to civil penalties of up to 3 times the amount of booking or a minimum of $200.00, plus court cost and legal fees. We also may send your information to our associations and other transportation companies impeding your ability to get transfers in the future within the State of Florida. The
Florida Bus Tickets as well as other transportation companies have zero tolerance for credit card fraud and work together to combat it.
Reservations must be done online only, Phone reservations are
not accepted at any time
13. Seating Assignments
Scheduled / Shared Shuttles
Advanced seat assignments are not available.
14. Smoking / Food and Drink
Smoking is not permitted on-board any vehicle. Food and drink is
not permitted to be consumed or held on any vehicle unless
Florida Bus Tickets does not issue paper tickets. All
passengers receive an e-mail confirmation at time of booking.
All passengers will be required to show valid Photo
Identification at time of boarding.
16. Trip Cancellations
If a scheduled service or shared shuttle trip needs to be
canceled the bus lines will make every reasonable
attempt at alternate transportation for your party. On scheduled
shuttles if trip cancellation were to occur you would be placed
on the next available scheduled departure.
17. Trip Delays
The bus lines makes every attempt to run on-time
according to our schedules, however, traffic conditions, vehicle
breakdowns and weather may alter our departure and arrival
times. When this happens, we make every attempt to communicate
with our passengers to keep them informed as to the cause of the
delay and the estimated time of departure / arrival. We thank
you in advance for your patience and understanding the
unavoidable delays are beyond our control.
17a. Please understand that Florida Bus Tickets will
not provide full or partial refunds due to delays that are not
within our control.
18. Unaccompanied Minors
Only passengers 16 years of age or older are permitted to travel
without a parent or guardian (unaccompanied). Minors under the
age of 16 are not permitted to travel unaccompanied for any
Carriage is at the discretion of the Florida Bus Tickets and the
respective bus line.
19. Child Seats
Child seats are not provided
20. Limitation Of Liability
Neither the company, nor the service provider, shall be liable
in any event or for any reason, including breach of this
agreement, either directly or indirectly, to the other party or
any third party for any special, indirect, incidental, punitive,
exemplary, or consequential damages or loss of profits arising
out of this agreement, even if such damages. It is expressly
agreed that neither the company nor the service provider shall
under any circumstances be liable to any party for an amount
greater than the single bus charter fee for the day in question.
20a. Release Of Liability
The Company, its employees, shareholders, subsidiaries,
affiliates, officers, directors, successors, agents and assigns
do not own or operate any equipment or Service Provider which
provides, or is to provide, goods services for your trip,
including, transportation companies. The Chartering Party (for
itself and on behalf of the Passengers) hereby expressly agrees
that The Company shall not be responsible in any manner for the
acts or failures to act, negligently, willfully or otherwise, of
the Service Provider or its employees, agents or
representatives. The Chartering Party (for itself and on behalf
of the Passengers) also expressly agrees that The Company shall
not be liable for any bodily injury or harm, accidents, property
damage or personal loss as a result of the Transportation
Services provided under the Service Contract. To the fullest
extent permitted by law, and notwithstanding any other provision
of this Agreement, the Chartering Party and its passengers
agree, in consideration for the services provided by The
Company, to indemnify and hold The Company harmless from any and
all damages, injuries, claims and causes of action, of any type
or kind, whether or not caused in whole or in part by the
negligence of The Company, its employees, agents or
representatives or the Service Provider or its employees, agents
or representatives. The Chartering Party (for itself and on
behalf of the Passengers) hereby expressly agrees that if any
portion of the Service Contract, including the terms of the
Limitation of Liability paragraph or this paragraph, is found to
be void or unenforceable, the remaining portions of this Service
Contract shall remain in full force and effect.
20b. Force Majeure
The Company and the Service Provider shall not be liable for any
failure or delay in performing their obligations under the
Service Contract, and neither party shall be deemed in breach of
its obligations there under, if such failure or delay is due to
Acts of God, natural disasters, national, state or local states
of emergency, acts of war or terrorism, labor strike or
lock-out, or other industrial or transportation accident caused
by any third party, any violation of law, regulation or
ordinance by any third party or any other cause not within the
control of The Company or the Service Provider, respectively.